Yang Ruoqian discovered a new danger in the morning.
The danger was a closed file.
Closed files did not ask questions.
Closed files did not create reminders.
Closed files did not occupy meetings.
Closed files sat quietly and made labor disappear.
He hated their attitude.
At nine, finance opened the daily report.
"Several venue files closed yesterday after final seal confirmation."
Yang looked up.
"Closed?"
"Yes."
"Why are they allowed to close?"
The operations manager said, "Because the missing item arrived."
"That is no excuse."
"It is the reason."
Reasons had become too confident recently.
At nine-thirty, Yang issued the first order.
"Do not close files immediately."
The assistant lead asked, "How long should they remain open?"
"Long enough to feel open."
Finance looked at him.
"That is not a time period."
"Good. Ambiguity creates work."
"Owners may ask for closure criteria."
"Do not give them criteria."
"Then staff ask internally."
Yang nodded.
