Yang Ruoqian decided closure was too abstract.
The real problem was the completion box.
Someone had added it to the internal sheet.
Complete.
A tiny square.
A check mark.
A disaster.
At nine, he stared at the sheet like it had insulted his family.
"Who added this?"
The assistant lead raised one hand carefully.
"Reviewers needed a clear status."
"They needed confusion."
Finance said, "They had confusion."
"Good."
"It caused duplicate questions."
"Better."
"Owners answered them with closure notes."
Yang looked at the completion box again.
The box had the expression of a small successful employee.
At ten, he issued the rule.
"Do not check the completion box."
The operations manager asked, "Even when complete?"
"Especially when complete."
"Then complete files look incomplete."
"Yes."
"Staff will ask why they are incomplete."
"Yes."
"And owners will point to the closure note."
Yang paused.
The note had followed him into the box.
