Yang Ruoqian distrusted lines.
Not physical lines.
Physical lines were excellent.
They delayed people, created impatience, and made everyone ask whether there was a faster way.
He distrusted written lines.
Written lines had the bad habit of becoming shared.
Once a sentence was shared, people repeated it.
Once people repeated it, training became cheaper.
Once training became cheaper, the system sharpened its knife.
Yesterday's thank-you reply had looked small.
Thank you.
We will pass this to the team.
Future issues should still be reported through the support channel.
Small lines were how Xplendi smuggled order into chaos.
At nine, Yang summoned the creator support lead again.
She entered with one page.
One page was worse than no page.
No page meant improvisation.
One page meant a process was trying to look modest.
"Do not share the thank-you line," Yang said.
The support lead looked at the page in her hand.
Yang looked at the page too.
"Is that the line?"
