Yang Ruoqian believed gratitude was dangerous.
Not all gratitude.
If someone thanked him for losing money, he would accept it with both hands.
Unfortunately, creators thanked Xplendi for the wrong things.
Clear notices.
Fair review.
Not selling complaint priority.
Not hiding old files behind paid confidence.
Every thank-you note landed on staff like free salary.
Free salary was illegal in spirit.
It made employees proud without increasing payroll.
Proud employees worked better.
Better work produced smoother process.
Smoother process blocked Yang's system mission like a polite wall.
After the complaint pile failed him, Yang opened the notebook and stared at the new line.
Thank-you replies must stay personal.
Personal replies had promise.
If one creator sent thanks, one staff member would reply warmly.
If ten creators sent thanks, ten staff members might write ten separate warm paragraphs.
Warm paragraphs consumed time.
Warmth also blurred boundaries.
