"No, no! They are actually one of the most popular products in the shop. I have used one myself several times, and the sharpness is truly incredible."
"That is good to hear. Then let me add one more suggestion. Of course, just like swords, those are also blades. With continued use, they will eventually chip or rust, and their sharpness will decrease. If you sell them while also offering maintenance services, I think customers will appreciate it."
Rather than simply having customers replace their knives when they became dull, telling them that maintenance would always be available would allow them to purchase the product with confidence, even if the price was slightly higher.
"So that means we are selling the customer's trust as well."
"Eventually, other shops will probably imitate the current design and release similar products. However, if you gain the customers' trust first through this kind of service, I think there will be little trouble later on."
