The bigger the company gets, the easier it is to suffer from big company syndrome.
The so-called big company syndrome generally means that the time cost for communication is quite high.
By the time an issue catches the attention of the lower ranks and is conveyed to the company headquarters, it is often too late for headquarters to realize its severity.
The Little Bear Takeout incident was precisely like this.
By the time executives from Kangaroo and Ele.me understood the gravity of the situation and sat down for a meeting, the market share during the first month of 2025 had already started to decline notably.
"What the hell are you all doing? Why didn't such a huge issue get reported to me immediately?" The CEO of Kangaroo was so furious he lost his temper in the meeting room.
