The system opened before Yang Ruoqian reached his desk.
He stopped at the office door.
"No."
The panel appeared anyway.
Question-avoidance assessment initiated.
Yang looked at the words.
Question avoidance.
It sounded cowardly.
It also sounded profitable.
That was the problem.
The panel continued.
FAQ products sold by Xplendi: 0.
Example products sold by Xplendi: 0.
Owner self-check products sold by Xplendi: 0.
Answer library products sold by Xplendi: 0.
Known owner questions before submission: decreasing.
Correct self-routed repeat submissions: increasing.
Competitor paid-answer confusion: strong.
Yang entered the office slowly.
"Questions are engagement."
The system did not answer yet.
It was saving the knife.
At nine, finance opened the report.
"Repeat lobby support tickets dropped."
"Bad."
"Owners are using FAQ, examples, self-check, and archived answers before asking staff."
"Bad."
"Reviewers spend more time on actual changed items."
"Terrible."
