Yang Ruoqian discovered that memory had developed a mouth.
It was called a FAQ.
The archived files had been bad enough.
The search box had been worse.
The templates had been almost criminal.
But a FAQ was different.
A FAQ answered questions before anyone paid staff to hear them.
At nine, the assistant lead opened the new internal page.
Frequently Asked Venue Questions.
Yang read the title.
"Frequently is a confession."
"A confession of repeated questions," the assistant lead said.
"Repeated questions are work."
"Repeated answers are waste."
"Waste is not always bad."
Finance looked up.
"That is the company motto you keep trying to prove."
Yang ignored her.
At nine-thirty, he issued the rule.
"Do not make a FAQ."
The operations manager asked, "Then how should staff answer repeated owner questions?"
"Repeatedly."
"With the same answer?"
"With fresh sincerity."
"Owners may save the answer."
Yang paused.
Owners had become too literate.
At ten, an owner asked:
