After receiving patient complaints, the Medical Department and the Dean's Office no longer handle them uniformly. Instead, they conduct a thorough investigation to ensure that any actions taken are objective and fair. Even if the medical staff hasn't committed any fundamental errors, the hospital does not impose substantial penalties.
For some unreasonable patients and families, the hospital chooses to handle it coldly.
After receiving a complaint call, it will be logged according to regulations.
Once the matter is investigated and it is found that the family misunderstood the doctor or nurse, the hospital will explain to the patient.
If the family acts unreasonably, it will be handled coldly.
Handling it coldly means using official language to suppress the matter.
